Terms & Conditions

Health and Safety Policy

In Car Safety

Original Mini Coopers are smaller than most normal cars and therefore can be more difficult to get in and out of. Please take extra care when boarding, especially when entering the rear of the vehicle and keep hands and feet away from the doors and windows at all times. The handle to open the door is not located in the usual place, be careful not to mistake it for the window winder and accidentally open the door while moving. Please ensure that seat belts are worn at all times. In the unlikely event of an accident and remain calm.  The driver will take the customer to a safe place away from the scene of the accident. Clients are not allowed to smoke in the vehicles at any time. We have standard backless booster seats available for children weighing over 22kg (3st 7lbs) who are also over 125cm (4ft 1ins) tall. It is the responsibility of the customer or booking agent that the adequate child seating is available.

 

Out of Car Safety

London is very busy all of the time. Please take extra care when leaving the car, especially when exiting on the road side rather than the curb side. If a customer is wearing one of our signature blue jumpsuits and the legs are too long, the customer is advised to roll up the hem to avoid tripping. Watch out for buses and cyclists when crossing the road and do not run! We want the customer to have fun, but first and foremost we want them to be safe. Please be advised that it is the customer’s responsibility to conduct themselves in a safe and responsible manner in and out of the car.

 

Our Drivers

All of our drivers have passed a topographic knowledge test in order to become a qualified Private Hire Driver. They also have to have extensive references to ensure they are a ‘fit’ and ‘proper’ person, undergo an enhanced Criminal Records check (CRB) and pass a full medical examination. To this we also add our own driving examination and supply a suggested reading list prior to touring that culminates with an examination to which they must achieve at least 80% in order to be customer facing.  This ensures that our drivers are some of the best trained and knowledgeable in London.

 

Punctures

To save space, reduce fuel consumption and reduce the risk of injury, we do not carry spare tyres or the tools required to change a wheel in the vehicle. Instead, we carry Tyre Weld. This is a product that can be sprayed into the wheel to re-inflate the tyre and seal the puncture temporarily in order to finish the tour. Instructions for implementation can be found on the side of the canister.

 

Breakdowns

In the event of a breakdown, the driver will temporarily suspend the tour when it is safe to do so. The driver will call the office and arrange for another car to continue the tour (Please note that this may not be possible depending on availability and time. The customer will always be entitled to a full refund but will not be entitled to any compensation for loss of time). The turnaround time for this is usually 30 minutes. Passengers will be escorted from the side of the road to a safe area in which to wait. Should we not be able to provide a replacement car for the customer within 30 minutes, the remainder of the experience will be rescheduled to a time and place convenient for the customer. All of our cars have commercial breakdown cover. The emergency breakdown numbers are located in all of the cars. Their average call out time is 45 minutes.

 

Accidents

In the event of a serious accident, remain calm. If the driver is able, they will escort the customer to a safe place away from the scene of the accident and call the emergency services on 999. The driver will then collect the names, addresses and telephone numbers of all passengers. The passengers may be called upon to help identify who was at fault in the accident. The driver will then collect the details of all the parties that are involved. Third party details to be collected are:

Name, Company: (if applicable), Telephone, Mobile, Fax(if applicable), Address, Registration Number, Car Make and Model, Photographs of the damage, Statement accepting/denying liability.

 

Terms and Conditions of Services

 

We require the following information from all customers, agents, resellers, third-party bookers and intermediaries in order to carry out our service successfully:

Booking agent name (if applicable), Booking agent number (if applicable), Booking agent email (if applicable), Client name, Client email, Client number, Client Hotel, Pick up date, Pick up time, Pick up location (within Zone 1), Service booked.

Any issues/ refunds arising as a direct result of a lack of the above information shall be the responsibility of the agent, customer or booker, not smallcarBIGCITY.

 

Once a booking is made, any amendments to that booking must be clearly identified and conveyed in writing via email at least three days prior to the service date. We will send written confirmation of this change back in writing.

 

Departure times can vary by up to 15 minutes. If we are running late because of an unforeseen circumstance, we will call the customer to make them aware so please ensure that a valid mobile telephone number is supplied when booking.

 

If a client is late to arrive at the arranged pick-up point, the driver will wait up to 20 minutes before the appointment is automatically cancelled. Please note no refund will be given in these circumstances.

 

All services require a credit/debit card or paid invoice to secure the booking. See Terms and Conditions of Cancellation for details on how to amend or cancel your booking.

 

smallcarBIGCITY cannot be held responsible for traffic jams, delays, irregularities in scheduling, bad weather or the loss or theft of personal objects. If a tour is interrupted at the request of the client, the client will not be entitled to any reimbursement.

 

All journeys must be pre-booked and paid for in advance of the event time.

 

Films, Photo Shoots, Props and Corporate Hire: Should a member of the hiring crew need to drive the vehicle, it is the responsibility of the hiree to provide adequate insurance. smallcarBIGCITY cannot be held responsible for damages. Any damages incurred during the time of hiring will be invoiced retrospectively.

 

Vehicle Delivery Charges: (One way)

Please ask for a quote.

 

Self Drive Hire:

We will need the following information to hire a car from us:

A  full driving license held for at least 3 years

Proof of address (bank statement, utility bill, council tax, no mobile phone)

Credit or debit card to secure the deposit

Additional drivers can be added for £50 each

Refundable Damage Deposit: £950 per car

 

Props such as the blue boiler suits, tweed flat caps and gold bars will be counted before and after the event. Any lost items will be chargeable at the following rate – £14.99 per flat cap, £39.99 per boiler suit and £15.99 per gold bar.

 

Invoices must be paid in full by the due date. Outstanding invoices that are more than 28 days overdue are subject to interest charges of the Bank Of England’s Base Rate +8% applied on a weekly basis.

 

Wedding Chauffeur Service

The service consists of one journey from a chosen location to the chosen venue, and one further journey from the venue to a secondary chosen location. We will deliver the cars to any venue within Zone 1, free of charge. Venues outside of this parameter will be quotable on a job by job basis.

 

Terms and Conditions of Cancellation

 

All services must be pre-booked and paid for in advance of the event time.

Bookings of 1 – 2 cars:

If you cancel your booking with 3 days (72 hrs) or more notice prior to your event you will be entitled to a full 100% refund.

No refunds are possible if your booking is cancelled with less than 3 days (72hrs) notice*.

 

Bookings of 3 or more cars:

If you cancel your booking with 10 days or more notice prior to your event you will be entitled to a full 100% refund.

If you cancel your booking with 9-4 days notice prior to your event you will be entitled to a 70% partial refund and charge you 30% of the total booking amount.

No refunds are possible if your booking is cancelled with less than 3 days (72hrs) notice*.

 

*Refunds within 3 days (72hrs) of the scheduled event time are sometimes possible in extenuating circumstances such as severe weather or delayed flights and are down the discretion of the management at the time, we are reasonable people!

 

Bookings are non-transferable to another date or time with less than 3 days (72hrs) notice.

 

Vouchers bought through third parties or agents (eg. Groupon, Living Social, Red Letter Days, Expedia, Into The Blue etc…) are non-refundable once booked. A voucher is deemed to have been redeemed once a booking has been
made, not after the tour has taken place.

 

Complaints

 

In the unlikely event that you are unhappy with any of the services smallcarBIGCITY provides, claims must be made in writing to the address below, no more than 30 days after the date of your tour.

 

smallcarBIGCITY Ltd.
8 Northumberland Avenue
Trafalgar Square
London
WC2N 5BY

 

Legal Disclaimer

smallcarBIGCITY Ltd. was registered in England in December 2008 at 8 Northumberland Avenue, Trafalgar Square, London, WC2N 5BY, Company Registration Number 6765767. VAT No. GB 228-6045-09. We hold the intellectual property rights to all text and images on the website. Copyright © 2008-2017 smallcarBIGCITY Ltd. All rights reserved. smallcarBIGCITY is a registered Trade Mark UK00003179199. Anyone found operating under this name without written permission from smallcarBIGCITY Ltd. with the relevant director’s signature, will be prosecuted for Copyright Infringement.

We are licenced and regulated by the Public Carriage Office. Operator Licence Number 06258. All our cars are maintained to the highest standard and we are required to have a new MOT every six months. Despite this, they are still classic cars and can on occasion break down. If this is the case the client will be entitled to a full refund, but will not be entitled to any compensation for loss of time.

The text ‘The Italian Job’ featured in our services such as ‘The Italian Job Tour belong to Paramount Pictures Corporation. Copyright © 1968. All rights reserved.

Elements to this website act as homage to the original movie ‘The Italian Job’ and are referred to for educational and communication purposes only. The text is placed here for the enjoyment of the movie’s fans. Elements from this site cannot be placed on sites-for-charge or misused in any way. Please contact Paramount for more information.

Contributing to a Robust Local Economy

We are not Uber. We do not have off shore accounts that we use as tax havens. SME’s are the life blood of the economy. The more we grow the more tax we pay. VAT, PAYE, Corporation Tax, Employee Contributions, Employer Contributions and many many more all contribute into topping up the chancellor’s pot. Your money allows us to pay our staff above minimum wage, run a business within the UK and buy goods and services locally. This all helps reduce government spending and keeps us in a strong position within the world’s economy, so thanks!

Carbon Promise

Our journeys are not just carbon neutral, they are carbon positive. This means we plant twice as many trees as we use. We work with the Woodland Trust to create 250m2 of new native woodland each year. The Woodland Trust is a charity registered in England and Wales (No. 294344) and in Scotland (No. SC038885). In time this will absorb at least 10 tonnes of carbon dioxide, helping with our strategy to reduce our business carbon footprint.  The Woodland Carbon project is certified under the Woodland Carbon Code which is the UK’s first ever government approved carbon certification scheme. You can enjoy your Mini tour even more, safe in the knowledge that by buying our product, you are not contributing to global warming in any way, shape or form.

Charity Work

We are incredibly passionate about our product and feel that people from all walks of life should be able to experience it. That is why every week we choose a local school, charity, shelter, or not for profit organisation to offer our services free of charge to less fortunate/disabled children from all over London. If you would like to be added to our list then please contact us here. We are proud to announce our main charity partner is Centre Point, who have been giving young homeless people in London a future since 1969! Centrepoint is a registered charity in England & Wales, No. 292411

Mentoring

When we first launched, we did not have a clue what we were doing, had never written a business plan before and generally made quite a few fundamental errors! Making the decision to set up shop on your own is a scary and lonely business. We have set up a mentoring program so that we can hopefully steer future entrepreneurs away from some of the mistakes that we made in the early days and experience growth/profitability as fast as possible. 80% of new businesses fail in their first year so we want to try and contribute to reducing that statistic. If you are interested in our mentoring program, please contact us here.